Wrong fuel in car
“Hi, my name is Johanna and I have put petrol in diesel car. Oxfordshire Didcot Murco petrol station is my current location and the car is Vauxhall Insignia. I have not driven the car. When could you be with me and do the mobile fuel drain, please?”
Exactly such phone call our call center operator received today. It seemed that the lady already knew all the questions we will be asking about putting petrol in diesel car. We did not managed to ask from where she knew what to tell, lady told us first. It turned out that she had received our Wrong fuel recovery contact information from her neighbors in Oxfordshire Didcot who had unleaded petrol in Vauxhall some months ago.
Johanna told that her neighbors were very happy with our wrong fuel removal service and communication, so they passed our business card as were 100% sure that they will never misfuel the car again.
If we receive call about petrol in diesel car Oxfordshire Didcot – we know that our mobile fuel drain unit can be on the place after 35-45min, so we gave Johanna promise to arrive after 45min. Unit arrived after 40 min and as the unleaded Vauxhall was not driven, wrong fuel removal took just 35min. While petrol was removed from car, lady sat in the petrol station café and drunk latte while reading newspaper. After procedure was done, operator called her, she was surprised how quick wrong fuel recovery was. She jumped in the car, waved her hand and drove away smiling.
Such positive emotions during petrol removal from diesel car are like fuel for us – we can continue work for hours and don’t feel tired.
More happy customers bring more power to our work, more powerful work can make customers more happy! These things are so close connected, so we try to do the best on all sides.