We strive to provide excellent service to all our customers across the UK but realise sometimes like in all organisations that things may go wrong and if they do we would like to here about it so we can work to solve that complaint

In the first instance please complete the form below so we have an electronic record of the complaint, please tell us as much as possible so we can quickly identify and provide a solution.

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Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted traders in the first instance on 0117 981 2929.