You’re Not Alone: Accidents at the Filling Station

You’re Not Alone: Accidents at the Filling Station

The Problem

It happens to over 400 Britons every day. Sooner or later, there’s a very good chance it will happen to you; you’re distracted, or tired, or you’ve recently changed from a petrol car to one with a diesel engine, and you pick up the wrong fuel hose from the pump.

Before you know it, you’ve filled your tank with the wrong fuel – who looks at the nozzle while it’s in use, after all? You look at the meter – and it’s only as you replace the hose that you realise your mistake.

Fact vs. Fiction

We’ve all heard horror stories about people who tried to run their diesel engine on petrol or vice versa, and how much trouble it caused. The fact of the matter is that the worst effects in these stories only happen after you start your engine up and try to drive off, or after you take it to a dealer or garage and ask how much it’ll cost to help – so we’ve compiled a short list of dos and don’ts.

Don’t start the car up

Believe it or not, the best outcome right now is that it doesn’t start! The most damage comes when you run the engines.

Do call us immediately

We’ll send a team to assist you with our mobile fuel drain equipment. We respond inside 60 minutes, but remember – the quicker you call us, the quicker we can help.

Don’t forget to let the filling station staff know what’s going on

You’ve just put their fuel into your engine, so alerting them to the situation is the first step toward getting everything sorted out.

Do get your vehicle away from the pumps

The quickest way to annoy other drivers on a filling station forecourt is to spend longer by a pump than needed, so rope in some help and push your car to a clear space where you won’t be in the way – and where our team can help you.

Don’t panic!

You’ve called us, and you’re in good hands – and you have a comfortable place to sit and relax. The situation is under control now and you just need to wait for our support.

Do treat yourself to a cup of tea

You’re at a filling station. A hot cup of tea, a newspaper, maybe a chocolate bar – they’re all easily available, and by calling us in you’ve saved yourself an expensive visit to a garage and towing fees. You kept your head and you did the right thing, so reward yourself with a drink and chill out. We’ll be there soon.

Once our team arrives, we’ll drain your fuel tank completely, eliminating the risk of damage from the wrong fuel getting into the engine proper, and you can refuel again and get on your way. Our fully trained technicians will handle disposal of the fuel in an environmentally-friendly way.

So why worry? You’re not alone, and we’re here to help.