We have worked with a number of customers
over the past years and have gained a lot of experience. Our technicians have
always been able to solve our customers’ problems, be it in the middle of the
night or sometime during the day.
over the past years and have gained a lot of experience. Our technicians have
always been able to solve our customers’ problems, be it in the middle of the
night or sometime during the day.
Today, let us discuss two cases where our
technicians have proved that they are probably the most reliable and skilled
fleet of experts who our customers can call anytime they face wrong fuel issues
and require fuel removal.
technicians have proved that they are probably the most reliable and skilled
fleet of experts who our customers can call anytime they face wrong fuel issues
and require fuel removal.
Case
of the early morning call
of the early morning call
One day, a doctor called us up on our 0800 number
at around 3 am in the morning. He was stuck on the highway and sounded
extremely agitated. He was travelling overnight by car when he had accidentally pumped in 10 liters of petrol in his diesel car.
at around 3 am in the morning. He was stuck on the highway and sounded
extremely agitated. He was travelling overnight by car when he had accidentally pumped in 10 liters of petrol in his diesel car.
When he mentioned this to the person
working in the service station, he was asked to top up his vehicle with diesel.
He was told that this would dilute the unleaded petrol and enable the car to be driven
further.
working in the service station, he was asked to top up his vehicle with diesel.
He was told that this would dilute the unleaded petrol and enable the car to be driven
further.
However, he had not driven for more than 5
kilometers when the car started giving trouble and the engine died off. It was
then when he found us on the internet using his smartphone and gave us a call
to help him out. Our technician reached this irate customer within a span of 1
hour 15 minutes. He was quite far from Birmingham when he called us up.
kilometers when the car started giving trouble and the engine died off. It was
then when he found us on the internet using his smartphone and gave us a call
to help him out. Our technician reached this irate customer within a span of 1
hour 15 minutes. He was quite far from Birmingham when he called us up.
Once the technician reached the customer,
it took him another hour and half to get the car fixed. The fuel needed to be
drained and the fuel system had to be cleaned thoroughly. There was a lot of
repair work that had to be done before the car was good to be driven again.
it took him another hour and half to get the car fixed. The fuel needed to be
drained and the fuel system had to be cleaned thoroughly. There was a lot of
repair work that had to be done before the car was good to be driven again.
Needless to say, the customer was overjoyed
to have got his car fixed so quickly in the early morning hours.
to have got his car fixed so quickly in the early morning hours.
Case
of the patient driver
of the patient driver
One day we received a call from a taxi
driver at around midnight. This person was driving from Kent to London and had
accidentally pumped in diesel in his petrol car. He complained that he had
called an company that helped with draining wrong fuel from vehicles, who
promised to reach him soon.
driver at around midnight. This person was driving from Kent to London and had
accidentally pumped in diesel in his petrol car. He complained that he had
called an company that helped with draining wrong fuel from vehicles, who
promised to reach him soon.
He had been waiting for two hours on road
when the mysterious fuel drain company had called back to say that they didn’t
have a technician available at that hour of the night. He sounded really
frustrated and simply did not believe it when we promised to reach him within
an hour.
when the mysterious fuel drain company had called back to say that they didn’t
have a technician available at that hour of the night. He sounded really
frustrated and simply did not believe it when we promised to reach him within
an hour.
However, we did reach him within 45 minutes
and it was a simple job to take care off. We got the job accomplished within
another hour and he drove off without any trouble after paying us for our
services.
and it was a simple job to take care off. We got the job accomplished within
another hour and he drove off without any trouble after paying us for our
services.
At Wrong Fuel Recovery, we ensure that we
reach our customers within an hour, unless they are very far from the areas we
offer our services. Our dedicated and highly skilled technicians and our
flexibility in reaching out to our customers whenever they call us up have
shown us the success and growth over the years!
reach our customers within an hour, unless they are very far from the areas we
offer our services. Our dedicated and highly skilled technicians and our
flexibility in reaching out to our customers whenever they call us up have
shown us the success and growth over the years!